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If you see an “Invalid Credentials” error when trying to link an account, it usually means the username or password doesn’t match what the school system expects. Follow these steps to fix it.

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1. Test your login on the school website

Before trying again in GPA Coach, open a new browser tab and try to log in directly to the official website for the service you are trying to link (e.g., the Aeries portal or Google Classroom).
  • If you cannot log in there: You likely need to reset the password with the school district first.
  • If you CAN log in there: Proceed to the next step.

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2. Check for “Parent” vs. “Student” accounts

School systems often have separate login pages or usernames for Parents and Students.
  • Linking a Parent Portal: Ensure you are using your Parent login credentials.
  • Linking a Student: Ensure you are using the Student’s login credentials (often their school email address).

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3. Check for typos

  • Ensure Caps Lock is off.
  • Check for accidental spaces at the start or end of your username.
  • If you use a password manager (like LastPass or Chrome Autofill), try typing the password manually to be sure.

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4. Two-Factor Authentication (2FA)

Does your school require you to enter a code from a text message or email every time you log in?
GPA Coach currently does not support accounts with mandatory 2FA enabled. We are working on this for future updates.

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Still stuck?

If you have verified the password works on the school site but it still fails here, we can help.

Contact Support

Click here to send us an email. Please include the name of your school and the specific error message.